Recognising and Showcasing Employee Skills with Digital Badges
Digital badges offer a modern and effective way to recognise and showcase the skills and achievements of your team. By introducing digital badges, you can provide employees with a valuable way to document their professional development and share their accomplishments.
As part of your organisation’s learning and development initiatives, employees will have the opportunity to earn digital badges that reflect the skills they have gained. These badges can be displayed on professional networking sites, social media, and internal recognition platforms, helping to highlight expertise and career growth.
All earned digital badges can be stored in Talent Hive, My Skills Pass, a digital skills wallet and CV platform launching in April 2025.
Employees can continue to build their digital profile by adding badges from internal training, professional development programmes, and other recognised achievements—creating a comprehensive record of their skills.
We are thrilled to announce the launch of the Cambridgeshire and Peterborough Combined Authority - Customer Service Excellence Digital Badge!
This badge is now available and completely free for all employees, volunteers, and learners within Cambridgeshire and Peterborough who meet the following criteria:
✅ Effective Communication: Demonstrated ability to understand customer needs, answer questions or concerns, and provide excellent support and service.
✅ Knowledge & Problem-Solving: Proven skills in interpreting products or services to troubleshoot issues and find solutions to customer queries. Clear communication and instructions, or rectifying issues on behalf of customers.
✅ Excellent Customer Experience: Quick response times and maintaining a friendly, positive demeanour that customers expect from our organisation.
✅ Professional Experience: Participation in a professional or employability study programme that includes customer service.
Digital Badges are being used globally and are becoming the easiest way to recognise and certify skills and attributes. Issuing the badge is simple! Once satisfied that the criteria are met, just ask individuals to scan the QR code to open a short online form and claim their digital badge by inputting the claim code.
Email the skills team for the claim code if you wish to nominate an individual for a customer service excellence badge.
[email protected]
