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£14,040 Average salary at age 20
£21,840 Average Salary
30 Average hours per week


Telephonists receive and direct callers in commercial, industrial and other establishments, and operate telephone (public) and office (private) switchboards to advise on, and assist with, making telephone calls and to relay incoming, outgoing and internal calls.

Main Tasks

  • Receives callers and directs them to appropriate person or department;
  • Operates switchboard to connect outgoing calls or to relay incoming or internal calls;
  • Reports any faults on telephone operating system;
  • Gives advice on dialling and other special features available;
  • Provides directory information, dialling codes and details of charges;
  • Alerts emergency services in cases of fire, crime or accident.


Academic qualifications may not be required. On-the-job training is provided.

What Telephonists studied in higher education

A text alternative for this canvas pie chart is provided in the data table below
What Telephonists studied in higher education
Occupation Percentage Value
(L4) Social policy1
(L7) Human & social geography1
(W2) Design studies1
(L3) Sociology11
(T2) Japanese studies1
(X2) Research & study skills in education1
(C1) Biology1
(H3) Mechanical engineering1
(F1) Chemistry1
(C8) Psychology7
(R2) German studies1
(W1) Fine art4
(W8) Imaginative writing1
(W6) Cinematics & photography4
(C7) Molecular biology, biophysics & biochemistry1
(Q3) English studies5
(A1) Pre-clinical medicine1
(F5) Astronomy1
(L2) Politics4
(B6) Aural & oral sciences1
(P1) Information services1
(R4) Spanish studies1
(W4) Drama1
(M1) Law by area4
(M2) Law by topic4
(I2) Information systems1
(N6) Human resource management1
(V5) Philosophy1
(L1) Economics2
(T7) American studies1
(X3) Academic studies in education1
(L5) Social work1
(D6) Food & beverage studies3
(X1) Training teachers1
(K4) Planning (urban, rural & regional)1
(N4) Accounting3
(P3) Media studies3
(N2) Management studies1
(V1) History by period1
(N3) Finance1
(H6) Electronic & electrical engineering1
(L6) Anthropology3
(I1) Computer science4

UK Prospects

13200 Workforce Size
5.45% Predicted growth 2023 - 2027
2919 Predicted Replacement 2023 - 2027

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