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£12,480 Average salary at age 20
£22,360 Average Salary
42 Average hours per week


Receptionists receive and direct telephone calls and visitors to commercial, government and other establishments.

Main Tasks

  • Receives callers and clients and directs them to the appropriate person or department;
  • Records the details of enquiries and makes appointments and reservations;
  • Answers, screens and forwards or otherwise deals with telephone enquiries;
  • Supplies brochures, pamphlets and other information for clients;
  • Records details of visitors, issues security passes and informs visitors of any actions to be taken in case of an emergency;
  • Maintains reception area in good order.


There are no formal academic entry requirements, although many employers expect entrants to possess GCSEs/S grades. There are a variety of relevant vocational qualifications available. NVQs/SVQs in Administration are available at Level 2 that encompass various aspects of reception work. Professional qualifications are also available.

What Receptionists studied in higher education

A text alternative for this canvas pie chart is provided in the data table below
What Receptionists studied in higher education
Occupation Percentage Value
(L4) Social policy1
(L7) Human & social geography1
(G1) Mathematics1
(W2) Design studies4
(L3) Sociology6
(C1) Biology3
(F1) Chemistry1
(C8) Psychology7
(W1) Fine art1
(V3) History by topic1
(W3) Music2
(D3) Animal science1
(F8) Physical geographical sciences1
(W8) Imaginative writing1
(W6) Cinematics & photography2
(Q3) English studies3
(L2) Politics2
(B7) Nursing1
(R4) Spanish studies1
(R1) French studies1
(N5) Marketing2
(W4) Drama3
(M1) Law by area1
(M2) Law by topic2
(N8) Hospitality, leisure, sport, tourism & transport9
(B9) Others in subjects allied to medicine1
(B1) Anatomy, physiology & pathology1
(P5) Journalism1
(F4) Forensic & archaeological sciences1
(V5) Philosophy1
(L1) Economics1
(Q1) Linguistics1
(B4) Nutrition1
(N1) Business studies5
(X3) Academic studies in education2
(L5) Social work1
(X1) Training teachers1
(N4) Accounting1
(C6) Sport & exercise science3
(C3) Zoology1
(P3) Media studies2
(N2) Management studies2
(V1) History by period3
(Q8) Classical studies1
(L6) Anthropology1
(I1) Computer science2
(W5) Dance1

UK Prospects

190900 Workforce Size
24.77% Predicted decline 2023 - 2027
25893 Predicted Replacement 2023 - 2027

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